Shipping policy

Shipping Policy

Last Updated: 20/08/2025

Welcome to Ragstone Ridge Wine! We want your order to get to you as quickly and smoothly as possible. Below is everything you need to know about our shipping process.

📦 Order Processing

All orders are processed within [1–3 business days] (excluding weekends and bank holidays). You will receive a confirmation email once your order is placed and another with tracking details once your order has shipped.

Note: During high-demand periods (such as holiday periods), processing times may be slightly extended.

🚚 Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location, chosen shipping method, and order size.

Domestic Shipping (within England, Wales, Scotland):

Standard Shipping (2-4 business days): £7.99 up to 5 bottles, 6+ bottles Free delivery

🔍 Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number. It may take up to 48 hours for tracking info to update. You can also track your order via the order tracking link in your confirmation email.

❗ Shipping Limitations

We currently do not ship internationally. Only to England and Scotland

💥 Lost, Delayed, or Damaged Packages

If your order is delayed, lost, or arrives damaged, contact us at orders@ragstoneridgewine.co.uk  within 24 hours of the delivery date. We’ll help resolve the issue as quickly as possible.

📬 Need Help?

For any questions related to shipping or your order status, reach out to our support team:

📧 Email: orders@ragstoneridgewine.co.uk]
📞 Phone: 01622 743537