FAQ

I'm having issues placing an order

If you are unable to place an order via the website please email orders@ragstoneridgewine.co.uk or call us on 01622 743537 and we will be happy to help.

How long does delivery take?

2-4 business working days

My order arrived damaged, what do I do?

Please notify us within 24 hours of receiving the order via orders@ragstoneridgewine.co.uk or call us on 01622 743537 and we can assist you.

I'd like to return or replace my order?

Please contact us at orders@ragstoneridgewine.co.uk and we can assist you.

I'd like to cancel my order

You can cancel
your order within 7 working days from the date you receive the wine.

All returned bottles must be unopened and
undamaged

Ragstone Ridge
will refund the price of the wine within 30 days of cancellation notification,
after the wine is returned and inspected.

A £20 surcharge
will be applied to cover delivery and collection costs for cancelled orders,
unless the wine was delivered damaged or faulty.

Couldn't find your answer?

We’re here to help. If you didn’t find the information you were looking for, please get in touch — our team is always happy to assist.